For the purposes of these Terms of Service, the following definitions apply:
"Service": SlimeVPN VPN service, including all applications, software, and related features
"User", "you", "your": Any individual who accesses or uses the Service
"Content": All data, information, and materials transmitted through the Service
"Personal Data": Information that can directly or indirectly identify an individual
"Account": Your registered account with SlimeVPN
"Subscription": Your paid plan for accessing the Service
2. ACCEPTANCE OF TERMS & AGE REQUIREMENTS
Important: By using SlimeVPN, you agree to be bound by these Terms of Service. If you do not agree, do not use our Service.
2.1 Age Requirements
You must be at least 13 years old to use this Service
In European Economic Area (EEA) countries: minimum age is 16 years old
If you are under 18, you must have parental or legal guardian consent
By using our Service, you represent and warrant that you meet these age requirements
2.2 Parental Consent
If you are a parent or guardian permitting a minor to use the Service, you agree to be bound by these Terms and are responsible for the minor's activity.
3. PRIVACY POLICY & DATA PROTECTION
Our Commitment: We maintain a strict no-logs policy. Your browsing activity is never stored, tracked, or shared.
3.1 Legal Basis for Processing (GDPR Compliance)
We process personal data based on the following legal grounds:
Contract Performance: Processing necessary to provide VPN services you've requested
Legitimate Interests: Service improvement, fraud prevention, and network security
Legal Obligations: Compliance with applicable laws and regulations
Consent: Where you've given explicit consent for specific processing
3.2 Your Rights
You may have certain rights under applicable law. To submit a request, contact us at sotlime@proton.me. We will respond to valid requests as required by law. We reserve the right to verify your identity and the validity of your request.
3.3 International Data Transfers
Your data may be transferred to and processed in the United States. We ensure adequate protection through:
Standard Contractual Clauses (SCCs) approved by the European Commission
Additional safeguards as required by GDPR Article 46
Encryption of all data in transit and at rest
3.4 Data Storage & Retention
We store minimal data necessary for service operation in our handler server database:
User accounts: Email address, authentication codes, data balance
Purchase records: Transaction history (retained as needed)
DNS records: Subdomain mappings for service delivery
Legal requirement: Where required by law that cannot be waived
5.3 Dispute Process
For billing disputes only, contact sotlime@proton.me within 24 hours of purchase. All decisions are final.
5.4 Acknowledgment
By making a purchase, you explicitly acknowledge that:
You have read and understood our no-refund policy
You are making an informed decision to purchase
You will not initiate chargebacks or disputes
Chargebacks will result in permanent account termination
6. LIMITATION OF LIABILITY
IMPORTANT: Please read this section carefully as it limits our obligations to you.
6.1 Service "AS IS"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
6.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
We shall not be liable for loss of profits, data, use, goodwill, or other intangible losses
Our total liability shall not exceed the amount paid by you in the past 12 months
These limitations apply regardless of legal theory
6.3 Exceptions
We do not limit liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Gross negligence or willful misconduct
Any liability that cannot be limited under applicable law
7. DMCA COMPLIANCE
7.1 Copyright Infringement Notification
To report alleged copyright infringement, send a written notice containing:
Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material
Your contact information (name, address, phone, email)
A statement of good faith belief that use is not authorized
A statement of accuracy and authority to act
Your physical or electronic signature
7.2 Counter-Notice Procedure
If your content was removed, you may submit a counter-notice with:
Identification of material removed and its location
Statement under penalty of perjury that removal was mistaken
Your contact information
Consent to jurisdiction of federal court in your district
Your physical or electronic signature
7.3 Designated Agent
SlimeVPN DMCA Agent
Attn: Copyright Manager
1021 E Lincolnway Suite #8445
Cheyenne, WY 82001, USA
Email: sotlime@proton.me
Phone: +1-270-517-9916
7.4 Repeat Infringer Policy
We will terminate accounts of users who are repeat infringers of intellectual property rights.
8. DISPUTE RESOLUTION
8.1 Informal Resolution
Before initiating formal proceedings, you agree to attempt to resolve disputes informally by contacting us at sotlime@proton.me. We will attempt to resolve the dispute within 30 days.
8.2 Binding Arbitration
PLEASE READ CAREFULLY: This section affects your legal rights.
Disputes will be resolved through binding arbitration under AAA Commercial Arbitration Rules
Arbitration will be conducted in Delaware, USA
Each party bears its own costs
Arbitrator's decision is final and binding
8.3 Class Action Waiver
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Disputes must be brought individually.
8.4 Opt-Out Procedure
You may opt out of arbitration within 30 days of first using the Service by sending written notice to:
SlimeVPN Arbitration Opt-Out
1021 E Lincolnway Suite #8445
Cheyenne, WY 82001, USA
8.5 Exceptions to Arbitration
Small claims court actions
Injunctive relief for IP violations
Disputes where arbitration is prohibited by law
EU consumers retain right to bring proceedings in local courts
9. GENERAL PROVISIONS
9.1 Amendments to Terms
We may modify these terms at any time without notice. Continued use of the Service constitutes acceptance of the revised terms. It is your responsibility to check these terms periodically.
9.2 Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.
9.3 Assignment
We may assign these terms to successors or affiliates
You may not assign these terms without our written consent
9.4 Force Majeure
We are not liable for failures due to circumstances beyond reasonable control, including but not limited to:
Natural disasters
Wars or terrorist attacks
Government actions or regulations
Internet infrastructure failures
Pandemics or health emergencies
9.5 Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and SlimeVPN regarding the Service.
9.6 Waiver
No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
9.7 Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.
10. ACCESSIBILITY
We make reasonable efforts to provide accessible services. Contact sotlime@proton.me for accessibility concerns.
11. CONTACT INFORMATION
11.1 Company Information
SpaceSail LLC
1021 E Lincolnway Suite #8445
Cheyenne, WY 82001
United States of America